Overview

Conveya helps organisations manage careers, not chores

Learning and development teams in large organisations are spending far too much time manually completing chores. Conveya’s product strategy is to alleviate daily duties with automations and dashboards using the raw data that is synced from their systems.

Process

💬

Hang out with stakeholders and explore their feedback.

🔬

Conduct a UX audit and research the existing product.

🎯

Define the goals based on the problems.

💭

Develop a detailed design system

🧪

Impact testing using prototypes

As the product owner, I led the development of the second generation Conveya products

As the business expanded, the first version of the platform no longer met the company’s needs and required extensive internal intervention. For the second generation of products, Conveya aimed to create a turnkey solution. Working alongside project managers, developers, and designers, we developed this new version to ease the workload for both the internal team and clients. Conveya’s product strategy focuses on automating daily tasks and providing analytics through dashboards, using raw data synced from client systems to enable more efficient management.

My role at Conveya

Started off as a senior designer, now a lead designer

Shifted the approach from developer-led process to a research-driven approach

Set standards such as design patterns, accessibility, responsiveness, and GDPR.

Develop automated systems that alleviated mundane tasks

Improved high maintenance static dashboards into poweful analytics tool

Impact 1

Intelligent Dashboard: A Catalyst for Proactive Decisions

Prior to the advent of the new dashboard, users of Conveya were met with a daunting issue: they lacked the capacity to detect and resolve complications before they escalated to more serious problems. We provided clients a clear real-time overview of the organisations allowing users to identify critical issues faster.

User problem: Users lacked the capacity to detect and resolve complications before they escalated to more serious problems. It was impossible to quickly spot issues in raw data.

Insight: Organisations have different structures with a variety of user types performing different jobs. Conveya is constantly asked to create dashboards that are specific to each organisation. This can be expensive and time-consuming for all parties involved since each job role has different duties and priorities. The question is: how can we design a dashboard that suits all types of users?

Idea: Create a flexible filter that enables users to display the data they find most relevant. We already know from research the variations of data that users want to see.

Drawing board: In our effort to understand user needs, we analysed data trends to identify essential filters and charts. We also identified common problems related to user notifications. To keep users informed about these issues, we determined the critical numbers, statistics, and events that were most relevant. With this insight, we leveraged the data to build a dashboard for anticipating upcoming challenges.

Impact: Users can create a dashboard that helps them report data that's relevant to their work. The number of requests for custom dashboards from clients has decreased by 27% (Based on help desk statistics).

IMpact 2

Why do the hard work when automation can do it better?

We recognised that our clients were spending valuable time on repetitive and mundane administrative tasks, such as running "rotations" and sending communication emails based on rotation details specific to each employee. That's why we developed the Conveya scheduler, which automates these tasks and frees up time for our clients to focus on more important aspects of their business.

Read about task automation

Conveya's automation of user tasks shown in an events box.

Scheduler: showing planned and past automations

Activity feed of a learner showing a training in progress.

Impact 3

Clients can see an overview of learners are performing and drill down to an individual's progress and status.

Our clients have hundreds maybe thousands of learners. Our user profile is made so users can quickly identify areas where they can support their learners' career progression. On our platform, we show exactly how learners are progressing on their career paths by recording everything they are working on.